PROBLEM CLAUSE

1. What types of men's shoes do you sell?

We offer a wide range of men's shoes, including dress shoes, casual shoes, and sneakers.

2. How do I choose the right size?

You can refer to the size chart provided on the product page. If you need assistance, please contact our customer service team.

3. How soon will my order ship?

Once payment is successful, we typically process and ship orders within 1–3 business days.

4. Can I modify or cancel my order?

If your order has not yet shipped, you can contact us to request a modification or cancellation. Orders cannot be modified once they have been shipped.

5. How can I check my order status?

Once your order ships, we will send you the tracking information via email; you can use the tracking number to check the delivery status.

6. What payment methods do you accept?

We accept credit cards, debit cards, and other secure payment methods displayed at checkout.

7. Will the product color match the photos exactly?

Due to differences in display devices and lighting conditions, the actual product color may vary slightly from the photos.

8. Can I return the product after receiving it?

Yes. Please submit a return request in accordance with our return policy; eligible items qualify for a return and refund.

9. What should I do if there is a quality issue with the shoes?

If you receive a product with a quality issue, please contact us promptly and provide photos. We will assist you with the after-sales process.

10. Are there any automatic renewals or subscription services?

No. All men's shoes on this site are sold as one-time purchases; you are charged only when you place an order, and there are no automatic renewals or subscription fees.

11. How can I contact customer service?

If you have any questions, please email us at:

Email: austin@irlendorstudio.com

Our customer service team will respond to your inquiry within 24–48 business hours.